Last updated:
Who we are
This Privacy Policy explains how Pay Mountain (“Pay Mountain,” “we,” “us,” or “our”) handles personal information we collect through this website and when you work with us on a merchant account. We help businesses find a payment processing fit and prepare merchant account applications with our banking and processing partners.
By using this site or sending us information, you acknowledge the practices described here. If you have a question, email us at support@paymountain.com.
Information we collect
Information you give us through our forms
Our contact form and our quick-apply form ask for:
- Your name and email address
- Your business name
- Your phone number, if you choose to give it
- Your industry and an estimate of your monthly card volume
- Whether your business is low-risk, high-risk, or you're not sure
- Your message and how you heard about us, if you choose to tell us
Information you give us directly
When you email us, call us, or decide to move forward with an application, you may share more with us. Banks and processors require certain information to review an application, such as details about the business and its owners, business documents, and past processing statements. We ask for this only when you choose to apply, and only what the application needs.
Technical information
Like most websites, the service that hosts this site automatically receives standard technical information when you visit, such as your IP address, browser type, the pages you request, and the date and time of the request. This is used to deliver the site, keep it secure, and troubleshoot problems. When you submit a form, we use your IP address briefly to limit repeated submissions and block spam.
Cookies and analytics
We use Vercel Web Analytics to understand how people use the site. It is cookieless and privacy-friendly: it records aggregate, anonymous page views and does not use cookies, build advertising profiles, or track you across other websites. We do not run advertising cookies. If that changes, we will update this policy first.
How we use your information
We use the information we collect to:
- Read and respond to your message
- Understand your business and evaluate which banking or processing partner may be a good fit
- Prepare and submit a merchant account application on your behalf, when you ask us to
- Follow up on your application and support you after your account is set up
- Keep the site working, secure, and free of spam and abuse
- Meet our legal, regulatory, and recordkeeping obligations
We do not use your information for advertising, and we do not add you to marketing lists without your permission.
Your merchant application
Once your application is submitted to a bank or processor, that company's own privacy policy and your merchant agreement with it govern how it uses your information. As part of its review, a bank or processor may verify your identity, check your business and personal credit, and review your processing history. We encourage you to read its privacy policy and agreement before you sign.
How long we keep information
We keep personal information only as long as we need it to respond to you, work with you on your application and account, and meet our legal, accounting, and recordkeeping obligations. When we no longer need it, we delete it or keep it in a form that no longer identifies you.
How we protect information
We use reasonable administrative, technical, and physical measures to protect the information we hold, and we limit access to the people who need it to help you. No website, email system, or method of storage is completely secure, so we cannot guarantee absolute security.
Please do not send full card numbers, bank account numbers, or Social Security numbers through our contact form. If your application needs sensitive documents, we will tell you how to send them.
Your choices and rights
You can ask us to:
- Tell you what personal information we have about you
- Correct information that is wrong or out of date
- Delete your information, subject to any information we are required to keep by law
- Stop contacting you
To make a request, email us at support@paymountain.com. We may need to confirm your identity before we act on it. We will not treat you differently for making a request.
Depending on where you live, such as California and certain other states, you may have additional privacy rights under state law. Where those laws apply to us, we will honor requests made under them.
Children
This site is for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has sent us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Changes take effect when posted. Please also see our Terms of Use.
Contact us
If you have questions about this policy or how we handle your information, email us at support@paymountain.com or send us a message. A real person on our team will read it and write back.